These individuals are usually oblivious to the problem. Everyone, including me: The problem is likely on the end of the person who is sending audio issue to everyone else.On a 1:1 call, it can be harder to tell and the problem could be on my end or the other participant's, but senders of an audio issue are usually oblivious to the problem. A specific user: On a multi-way call, if only one other person is experiencing issues, the problem is likely on their end.On a 1:1 call, it can be harder to tell and the problem could be on my end or the other participant's. Just me: On a multi-way call, if only I am experiencing issues, the problem is likely on my end.Here are some questions you can ask yourself, coupled with responses to help you arrive at a conclusion:

If you can determine which participant(s) is sending or receiving audio issues, it will become easier to narrow down who and what's causing the problem. Robotic audio: Voices sound garbled or at a different pitch.Choppy audio: Syllables, words, or multiple words in the audio are missing.Low audio: Audio comes through, but is lower than expected.No audio: Completely missing audio from the beginning of a session.Dropouts: Large portions of audio (sentences, for example) are missing and you hear silence when you are expecting to hear audio.If severe enough, this can cause terrible audio feedback. Echo: When someone speaks, you hear the trailing end of their sentence again.Network connection issues: By design, Highfive will always prioritize audio over video when encountering network connectivity problems however, if a connection is too poor or inconsistent, audio issues will occur.īeing able to describe the type of audio issue(s) you're encountering will make it easier to report the issue to your IT team or Highfive.Device issues: These can vary, as there are a myriad of devices and specifications available out there that you can use with Highfive.Environmental factors: The location of a device and the way it's being used can cause audio issues to occur, particularly in acoustically challenging environments.In general, audio issues are caused by one of the following: Important: Regardless of your conclusion and whether or not you are able to resolve the problem on your own, please report any instances of audio issues to Highfive Support by clicking here or emailing Not only can we help you verify your results, this information is valuable to our team and can help drive future improvements to the service. If you are experiencing audio issues during a video call, use this article to diagnose the problem and find the best troubleshooting steps to solve them.

Highfive sound difficulties